RULES TO PROTECT THE ONLINE CONSUMER

The rules to protect the online consumer:
If you happen to buy online, whether you are familiar with shopping 2.0 or whether you are a novice, you still have to take into account that sooner or later what you have purchased is not exactly the same as what you saw in the photo and that had caught your attention, or the size could be small, the color is different or the functions do not match the description on the product page. These problems did not concern those who shopped in store but for those who buy online they are far from rare problems.

Right of withdrawal:
The law regarding the right of withdrawal is one of the most important guarantees for those who shop online. For any purchase via the web that we are not satisfied with, you have the right to 14 days to decide whether to return the purchased product by sending it back to the sender. If you decide to return the goods, it is still necessary to present proof of purchase, and this can easily be the order confirmation email given that the shopkeeper is not obliged to issue the receipt online.

Two-year legal guarantee:
For all products purchased from professional retailers and without the possibility of excluding it, the legal guarantee lasting two years from the date of purchase applies. Any further conventional guarantee is to be considered additional and the consumer cannot be forced to stipulate it. However, it is necessary for the consumer to communicate the product problem to the seller within two months of its discovery.

The 2-year warranty can be applied to:
Construction defect: if the problem with the product occurs immediately or in any case within six months from the date of purchase, it is assumed that the defect already exists. the buyer therefore does not have to prove that the defect was his fault.

Failure warranty: If an initially functioning object breaks in the months following purchase for a reason that does not depend on the buyer, the fault warranty will be used. If the consumer finds a lack of conformity, in order to take advantage of the warranty he must report it to the seller within two months of discovery of the fault. In this case the consumer can request the repair or replacement of the goods or in some circumstances he can request a price reduction or termination of the contract which provides for the refund of the money and the redelivery of the purchased goods.

Return methods:
if the consumer returns the purchased good or revokes the order placed, he can obtain a refund of the amount paid. To obtain it, the consumer must send the seller a formal communication via registered mail or PEC in which he declares his intention to withdraw and within 14 days the buyer is required to send the product to the seller. Return costs are borne by the consumer. The shopkeeper can withhold the refund until he has received the goods or until the consumer has demonstrated that he has sent the goods back.

Eccezioni:
Food products delivered on a regular basis are excluded from the right of return. services with reservation are also excluded, i.e. services relating to transport, catering, leisure, accommodation, when a specific date or period is foreseen for the supply.

Unless otherwise agreed between the parties, the right of withdrawal is also excluded for:
-services that have already been performed with the consumer's consent before the withdrawal deadline.
-goods and services whose price is linked to the yield of financial market rates that cannot be controlled by the seller.
-goods made to measure or personalized.
-Sealed audio-video or software products that have been opened by the consumer.
-Periodical newspapers and magazines.
-Betting or lottery services.